TERMS OF TREATMENT
You must be 18 years old or over to have treatment.
We are unable to offer treatment to pregnant or breast-feeding women.
Please refer to the section "Am I suitable to have treatment" on our FAQ page of this website for other contraindications that may preclude you from having treatment.
IMPORTANT: If you have existing permanent makeup on your brows, eyes or lips, or if you have had previous scalp or medical tattooing, please contact me prior to making a booking and paying the non-refundable booking fee. Please send me a recent photograph taken in natural daylight that clearly shows the prospective treatment area so that I can advise whether or not I may be able to offer treatment to you. Should it not be possible to properly assess via photos, you may be required to book an in-clinic consultation so that I can examine the treatment area in person before I can offer our advice.
If you book a treatment for an area where you have had previous micropigmentation without first discussing this with us and it turns out we cannot work on you, you will forfeit your booking fee and may be charged an additional fee of up to 50% of the price of for the cancelled treatment.
A consultation pack will be provided to you prior to your treatment. It is very important that you read all documents contained within the pack THOROUGHLY and complete each document where required, giving as much detail as possible. Please complete all paperwork before coming for your appointment and remember to bring everything you were given with you on the day. Failure to do so may result in your appointment being cancelled and a new booking fee will be charged to reschedule.
The information you provide within these documents will be reviewed during consultation to determine whether or not you are suitable for treatment. Unless you have booked your consultation separately, if you tick "yes" to any of the medical conditions listed in the documents, or if you are taking any medications prescribed by a healthcare professional, please contact me immediately so that we can assess whether there are any are contra-indications that may preclude you from having treatment. In certain circumstances, you may be required to obtain a written doctor's consent confirming that in their medical professional opinion it is safe for you to go ahead with treatment.
Should I determine that treatment is not suitable for you, I will advise you and will release your scheduled appointment. If you have already paid a booking fee, this will be refunded to you provided that all pertinent information was provided to me no less than 72 hours in advance of your scheduled appointment.
Your consultation pack may contain a skin sensitivity test kit. Please follow the instructions provided regarding how and when to conduct the tests. Failure to do so may result in your treatment having to be cancelled and your booking fee forfeited.
In signing the general disclosure and consent forms, you are agreeing to all of the terms contained therein. Please ensure you carefully read all paperwork provided to before signing and agreeing to treatment.
RIGHT TO REFUSE TREATMENT
We reserve the right to cancel or refuse any treatment for any reason.
SUN TANS & SUN DAMAGED SKIN
Suntans and sunburn are signs of damaged skin. Tattooing on damaged skin is a no-no!
Please do not come for treatment if your skin is sunburnt, and / or if you have a temporary "holiday" tan. Instead, please allow time for any sunburn to heal and / or for any tan to fade before booking in for your treatment.
IMPORTANT: If you arrive for your appointment with damaged / tanned / red / burnt skin, your treatment will not go ahead and you will be charged for the wasted appointment. You will also be required to pay a new booking fee for your new appointment.
If you always have a tan (i.e. it's a not a once a year, post holiday tan), please be aware that the condition of your skin can compromise how effective your treatment is as well as your healed results. It can also make it hard for me determine the correct pigment colour choice for you as I cannot properly see your skin undertones. Should you still choose to go ahead with treatment, you will be asked to sign to confirm you understand and accept this.
Sunbathing before your fresh brow tattoo has healed ABSOLUTELY WILL affect the healed result!. The red and yellow colours in the pigment will fade out very quickly, leaving you with grey brows.
GUARANTEES & REFUNDS
After your treatment, you will be asked if you have any questions or concerns. You will be asked to sign a “Post Treatment” form as confirmation that your questions have been answered and that you are happy with the treatment provided (e.g. in terms of shape / design, chosen colour, etc).
All treatments are optional and when agreeing to treatments, clients accept responsibility for choosing those treatments, are responsible for understanding any side-effects, and agree to adhere to the aftercare instructions provided by their technician.
I ensure that all necessary measures are taken to provide treatments to clients in a professional and safe manner. Refunds will not be provided for adverse reactions where treatments have been provided in good faith, nor will refunds be provided should a client later decide that they no longer like the results of their treatment.
Please be aware that I am unable to guarantee results or the longevity of your treatment. Not only is the skin a living organism, other factors can affect how your treatment will heal and how long it will last, for example improper aftercare, environmental factors, lifestyle, etc.
SPECIAL OFFERS
From time to time I may advertise special offers, either on this website or via our social media accounts. The terms and conditions of any such offers shall apply without exception.
BOOKING FEE
All appointments will only be confirmed upon payment of a non-refundable booking fee of £50 per treatment type* (with the exception of permanent makeup retouch and / or brow maintenance appointments; see below for details).
If you are booking online, you can process payment via our booking page. For bookings requested via an alternate method such as phone or email, payment can be made via online banking, or I can send you a payment link via email or text. I will contact you to confirm your preference and will then provide the necessary details to you so that you can process your payment.
*If you require two or more different treatment types to be booked for the same day, e.g. permanent makeup brows and lips treatments to be taken on the same day), a £50 Booking Fee is payable for each treatment (i.e. £100 in total in this example). The same Booking Fee terms shall apply as described in this section.
The booking fee will be deducted from your treatment cost, with the balance either payable in advance, or on the day. I accept most major debit and credit cards. as well as cash.
If you have not followed the pre-treatment advice provided to you, or if you do not submit a COVID-19 Pre-Screening questionnaire 72 hours in advance of your scheduled appointment (if requested to do so), or if you arrive to your appointment without having completed all consultation documents, your appointment may have to be cancelled and rescheduled and you will forfeit your booking fee. A new booking fee of £50, or 50% of your treatment price, (whichever is the higher), will be required to confirm a new appointment.
BROW MAINTENANCE APPOINTMENTS
Brow Maintenance appointments must be paid for in full at the time of booking. The amount paid shall constitute your Booking Fee. The "Booking Fee" terms described above, together with the "Cancellation & Rescheduling Policy" below shall apply.
Please refer to our Cancellation & Rescheduling Policy below for further terms relating to your Booking Fee.
CANCELLATION & RESCHEDULING POLICY:
I understand that unforeseen circumstances may arise that could force you to postpone/reschedule your procedure. Please understand that such changes affect not only me as your technician, but other clients as well.
Due to the nature of the treatments I provide, last minute cancellations, reschedules, lateness and no-shows have a significant impact on my business as I am rarely able to book anyone else in at short notice. For this reason, I have implemented a strict cancellation & rescheduling policy.
We require a minimum of 72-hours’ notice for ANY rescheduling of booked appointments.
You may reschedule your appointment ONCE without incurring any additional fees (i.e. the booking fee paid to secure your original appointment will be transferred). Should you reschedule your appointment a second time, a new non-refundable booking fee of £50** will be required to secure your new appointment. Should you wish to reschedule your appointment again (i.e., for a third time or more), payment of your treatment price will be required in full at the time of booking in order to secure a new appointment.
**For scheduling of Brow Maintenance appointments for a second time, you will forfeit the original fee paid in advance and new fee must be paid before your rescheduled appointment is confirmed.
Any cancellations made within 48 hours of your appointment will be charged 50% of the price of the procedure.
Cancellations within 24 hours or less, including no-shows, will result in the full price of your treatment being charged.
If you are more than 15 minutes late to your appointment, on the first occasion you will forfeit your original booking fee and will be required to pay 50% of the treatment price at the time of re-booking. Should this happen a second time, you may be charged the full price of your missed treatment. For subsequent bookings, you will be required to pay for your treatment in full in advance.
For any COVID-related cancellations within 48 hours, we will require proof of either a positive Lateral Flow or PCR test (i.e. email confirmation of test results reported via the UK Government website, so as to show the name of the person having taken the test) before we can reschedule your appointment. Your original booking fee may only be transferred once.
Please note you may be asked to complete a COVID-19 Pre-Screening Questionnaire 48 hours prior to your appointment. If so, a link to the questionnaire will be sent you either via SMS or email (or both). Failure to either submit the completed questionnaire 48 hours in advance of your scheduled appointment, or failure to call us to reschedule at least 48 hours in advance of your scheduled appointment if you answered "yes" to any of the questions, may mean that your appointment will be cancelled and your booking fee forfeited. A new booking fee will be payable before a new appointment can be confirmed.
FACIALS: COURSES OF TREATMENT
Discounts are available for pre-paid courses of facial treatments. The discount shall be applied to the full treatment price as shown in the "Price List" on this website at the time of payment and may not be combined with any other special offer.
Appointments taken as part of a pre-paid course may only booked by phone or email. An email confirmation of your booking will automatically be sent to you.
A £50 Booking Fee shall be allocated per booked appointment from the amount prepaid for your course of treatments. After each completed treatment, the discounted value of your treatment will be deducted from your available credit balance (less the £50 booking fee already deducted for that treatment).
If you have not followed the pre-treatment advice provided to you, or if you do not submit a COVID-19 Pre-Screening questionnaire 72 hours in advance of your scheduled appointment (if requested to do so), or if you arrive to your appointment without having completed all consultation documents, your appointment may have to be cancelled and rescheduled and you will forfeit your booking fee. A new booking fee of £50 will be required to confirm a new appointment. This payment is due on top of any monies already paid for your course of treatments.
We require a minimum of 72-hours’ notice for ANY rescheduling of booked appointments.
You may reschedule an appointment ONCE without incurring any additional fees (i.e. the booking fee allocated to secure your original appointment will be transferred). Should you reschedule your appointment for a second time or more, a new non-refundable booking fee of £50 will be required to secure each new appointment (to be paid on top of any monies already received for your course of treatments).
Any cancellations made within 48 hours of your appointment will be charged at 50% of the discounted price of the procedure and shall be deducted from the balance remaining on your account..
Cancellations within 24 hours or less of your appointment, including no-shows, will result in 100% of the discounted price of your procedure being deducted from your account balance. Should this happen for a second time or more, the full, undiscounted price of your procedure will be deducted from your account balance and any further treatments booked shall be charged at full price which shall payable in advance, either by deducting from your account balance if there are sufficient funds available, or by bank transfer or card payment.
If you are more than 15 minutes late to your appointment your appointment may be cancelled. On the first occasion you will forfeit your original booking fee and 50% of the discounted treatment price will be deducted from your account balance at the time of re-booking as a Booking Fee for the new appointment. Should this happen a second time, you may be charged the full, undiscounted price of your missed treatment to secure a new appointment, payable in advance, either by deducting from your account balance if there are sufficient funds available, or by bank transfer or card payment.
A statement of your account is available on request in writing and shall be emailed to you.
COSMETIC TATTOO / PERMANENT MAKEUP RETOUCH APPOINTMENTS
All first-time permanent makeup procedures involve two separate appointments. To have only one treatment means the procedure is only half-finished. The second treatment is complimentary, therefore if you decide not to return for the second treatment, your treatment price remains the same. No monies will be refunded if you choose not to attend your second appointment. Currently a booking fee is not required when booking your retouch appointment. However, if you cannot make this appointment and need to reschedule, you should contact us 48 hours or more in advance to do so. If you cannot attend your retouch appointment and you notify us less than 48 hours in advance, or if you arrive 15 minutes or more late for your appointment or do not show up at all, you will be charged £50 for the appointment that has been missed plus a further £50 non-refundable booking fee before you can reschedule to complete your treatment. We therefore strongly recommend that you make sure you can attend this appointment before you book.
It is up to you, the client, to ensure you book your retouch appointment within the required timeframe (i.e. 6-12 weeks after your initial treatment session). Retouch appointments booked outside the 12 week maximum window will be charged at the applicable Colour Boost rate.
Occasionally, it may be necessary to do a third and even fourth treatment to achieve the desired result. Further appointments are rare but may sometimes be needed to due to varying factors beyond our control, including but not limited to client skin type / condition, poor healing, poor aftercare, medication, client health, etc. If further sessions are required, these carry an additional charge on top of the original treatment price. Your technician will confirm the charges applicable to your specific treatment.
Please note that a non-refundable booking fee of £50 will be required to secure each further appointment and the cancellation policy stated above shall apply to these bookings.
COLOUR BOOSTS (For Existing Clients)
A colour boost treatment is intended to refresh the colour of your previous permanent makeup procedure. Your previous treatment does need to have faded a good 50-70% from how it looked when they were first healed so that there is enough room in the skin to take new pigment.
In the event your previous treatment has faded to the extent that it is barely visible, and / or if you wish to change the design or style of brows, eyeliner or lips, your treatment will be charged as a new initial service.
If you are in doubt as to whether you are ready for your colour boost, please do contact me. Often sending me a clear photo taken in natural daylight can help me determine how much your pervious treatment has faded enough, or better still, book in for a complimentary consultation so that I take a closer look and advise you on the best course of action.
GIFT CERTIFICATES
Gifts Certificates (both electronic and paper) are valid for the amount and time period stated on the certificate. Any certificate that has been altered, defaced or damaged (e.g. such that it becomes illegible) shall be rendered immediately invalid without exception.
Lost or stolen Gift Certificates shall not be replaced or refunded and are not redeemable for cash in full or part.
For clients wishing to pay for their treatment in full or part with a Gift Certificate, they must still pay a non-refundable booking fee to confirm their booking and the standard cancellation terms shall apply.
If the total value of the client’s Gift Certificate(s) is equal to the total price of their chosen treatment, upon completion of their treatment they should surrender their Gift Certificate(s) as full payment for their treatment, whereupon their booking fee will be refunded to the original booking fee payment source (provided no cancellation terms have been invoked).