TERMS OF TREATMENT
You must be 18 years old or over to have a permanent cosmetics / micropigmentation treatment.
We are unable to offer treatment to pregnant or breast-feeding women.
Please refer to the section "Am I suitable to have treatment" on our FAQ page of this website for other contraindications that may preclude you from having treatment.
IMPORTANT: If you have existing permanent makeup on your brows, eyes or lips, please contact me prior to making a booking and paying the non-refundable booking fee. Please send me a recent photograph taken in natural daylight that clearly shows the prospective treatment area so that I can advise whether or not I may be able to offer treatment to you. Should it not be possible to properly assess via photos, you may be required to book an in-clinic consultation so that we can examine the treatment area in person before we can offer our advice.
A consultation pack will be sent to you prior to your treatment. It is very important that you read all documents contained within the pack THOROUGHLY and complete each document where required, giving as much detail as possible. The information you provide within these documents will be reviewed during consultation to determine whether or not you are suitable for treatment. Unless you have booked your consultation separately, if you tick "yes" to any of the medical conditions listed in the documents, or if you are taking any medications prescribed by a healthcare professional, please contact me immediately so that we can assess whether there are any are contra-indications that may preclude you from having treatment. In certain circumstances, you may be required to obtain a written doctor's consent confirming that in their medical professional opinion it is safe for you to go ahead with treatment.
Should we determine that treatment is not suitable for you, we will advise you and will release your scheduled appointment. If you have already paid a booking fee, this will be refunded to you provided that all pertinent information was provided to us no less than 48 hours in advance of your scheduled appointment.
Your consultation pack may contain a patch test kit. Please follow the instructions provided regarding how and when to conduct the tests. Failure to do so may result in your treatment having to be cancelled and your booking fee forfeited.
In signing the general disclosure and consent forms, you are agreeing to all of the terms contained therein. Please ensure you carefully read all paperwork provided to before signing and agreeing to treatment.
RIGHT TO REFUSE TREATMENT
We reserve the right to cancel or refuse any treatment for any reason.
GUARANTEES & REFUNDS
After your treatment, you will be asked if you have any questions or concerns. You will be asked to sign a “Post Treatment” form as confirmation that your questions have been answered and that you are happy with the treatment provided (e.g. in terms of shape / design, chosen colour, etc).
All treatments are optional and when agreeing to treatments, clients accept responsibility for choosing those treatments, are responsible for understanding any side-effects, and agree to adhere to the aftercare instructions provided by their technician.
We ensure that all necessary measures are taken to provide treatments to clients in a professional and safe manner by highly trained and experienced technicians. Refunds will not be provided for adverse reactions where treatments have been provided in good faith, nor will refunds be provided should a client later decide that they no longer like the results of their treatment.
Please be aware that we are unable to guarantee results or the longevity of your treatment. Not only is the skin a living organism, other factors can affect how your treatment will heal and how long it will last, for example improper aftercare, environmental factors, lifestyle, etc.
From time to time we may advertise special offers, either on this website or via our social media accounts. The terms and conditions of any such offers shall apply without exception.
All permanent cosmetic / micropigmentation appointments will only be confirmed upon payment of a non-refundable booking fee of £50. If you are booking online, you can process payment via our booking page. For bookings requested via an alternate method such as phone or email, payment can be made via online banking, or we can send you a payment link via email or text. We will contact you to confirm your preference and will then provide the necessary details to you so that you can process your payment.
The booking fee will be deducted from your treatment cost, with the balance either payable in advance, or on the day. We accept most major debit and credit cards. as well as cash.
If you have not followed the pre-treatment advice provided to you, or if you do not submit a COVID-19 Pre-Screening questionnaire 48 hours in advance of your scheduled appointment, or if you arrive to your appointment without having completed all consultation documents, your appointment may have to be cancelled and rescheduled and you will forfeit your booking fee. A new booking fee of £50, or 50% of your treatment price, (whichever is the higher), will be required to confirm a new appointment.
We understand that unforeseen circumstances may arise that could force you to postpone/reschedule your procedure. Please understand that such changes affect not only your technician, but other clients as well.
Due to the nature of the treatments we provide, last minute cancellations, lateness and no-shows have a significant impact on our business as we are rarely able to book anyone else in at short notice. For this reason, we have implemented a strict cancellation policy.
If you wish to reschedule or cancel your appointment, please contact us via email or phone as soon as possible and certainly no less than 48 hours, before your scheduled appointment.
If you request to change your appointment within 48 hours, or if you are more than 15 minutes late to your appointment, or if you do not show up to your appointment, you will forfeit your original booking fee and will be required to pay 50% of the treatment cost at the time of re-booking.
Cancellations within 24 hours or less will result in the full price of your treatment being charged.
For any COVID-related cancellations within 48 hours, we will require proof of either a positive Lateral Flow or PCR test (i.e. email confirmation of test results reported via the UK Government website, so as to show the name of the person having taken the test) before we can reschedule your appointment. Your original booking fee may only be transferred once.
Please note you will be asked to complete a COVID-19 Pre-Screening Questionnaire 48 hours prior to your appointment. A link to the questionnaire will be sent you either via SMS or email (or both). Failure to either submit the completed questionnaire 48 hours in advance of your scheduled appointment, or failure to call us to reschedule at least 48 hours in advance of your scheduled appointment if you answered "yes" to any of the questions, may mean that your appointment will be cancelled and your booking fee forfeited. A new booking fee will be payable before a new appointment can be confirmed.
All first-time procedures involve two separate appointments. To have only one treatment means the procedure is only half-finished. The second treatment is complimentary, therefore if you decide not to return for the second treatment, your treatment price remains the same. No monies will be refunded if you choose not to attend your second appointment. Currently a booking fee is not required when booking your retouch appointment. However, if you cannot make this appointment and need to reschedule, you should contact us 48 hours or more in advance to do so. If you cannot attend your retouch appointment and you notify us less than 48 hours in advance, you will be charged £50 for the appointment that has been missed before you can rebook to complete your treatment, plus a booking fee of £50 will be required before a new appointment can be scheduled.. We therefore strongly recommend that you make sure you can attend this appointment before you book.
It is up to you, the client, to ensure you book your retouch appointment within the required timeframe (i.e. 6-12 weeks after your initial treatment session). Retouch appointments booked outside the 12 week maximum window will be charged at the applicable Colour Boost rate.
Occasionally, it may be necessary to do a third and even fourth treatment to achieve the desired result. Further appointments are rare but may sometimes be needed to due to varying factors beyond our control, including but not limited to client skin type / condition, poor healing, poor aftercare, medication, client health, etc. If further sessions are required, these carry an additional charge on top of the original treatment price. Your technician will confirm the charges applicable to your specific treatment.
Gifts Certificates (both electronic and paper) are valid for the amount and time period stated on the certificate. Any certificate that has been altered, defaced or damaged (e.g. such that it becomes illegible) shall be rendered immediately invalid without exception.
Lost or stolen Gift Certificates shall not be replaced or refunded and are not redeemable for cash in full or part.
For clients wishing to pay for their treatment in full or part with a Gift Certificate, they must still pay a non-refundable booking fee to confirm their booking and the standard cancellation terms shall apply.
If the total value of the client’s Gift Certificate(s) is equal to the total price of their chosen treatment, upon completion of their treatment they should surrender their Gift Certificate(s) as full payment for their treatment, whereupon their booking fee will be refunded to the original booking fee payment source (provided no cancellation terms have been invoked).