TERMS OF TREATMENT
You must be 18 years old or over to have a permanent cosmetics / micropigmentation treatment.
We are unable to offer treatment to pregnant or breast-feeding women.
Please refer to the section "Am I suitable to have treatment" on our FAQ page of this website for other contraindications that may preclude you from having treatment.
IMPORTANT: If you have existing permanent makeup on your brows, eyes or lips, please contact me prior to making a booking and paying the non-refundable booking fee. Please send me a recent photograph taken in natural daylight that clearly shows the prospective treatment area so that I can advise whether or not I may be able to offer treatment to you.
A consultation pack will be sent to you prior to your treatment. This pack may contain a patch test kit. It is very important that you read all documents contained within the pack THOROUGHLY and complete each document where required, giving as much detail as possible. The information you provide within these documents will be reviewed during consultation to determine whether or not you are suitable for treatment. Unless you have booked your consultation separately, if you tick "yes" to any of the medical conditions listed in the documents, or if you are taking any medications prescribed by a healthcare professional, please contact me immediately so that we can assess whether there are any are contra-indications that may preclude you from having treatment.
In certain circumstances, you may be required to obtain a written doctor's consent confirming that in their medical professional opinion it is safe for you to go ahead with treatment.
Should we determine that treatment is not suitable for you, we will advise you and will release your scheduled appointment.
In signing the general disclosure and consent forms, you are agreeing to all of the terms contained therein. Please ensure you carefully read all paperwork provided to before signing and agreeing to treatment.
We reserve the right to cancel or refuse any treatment for any reason.
Please be aware that we are unable to guarantee results or longevity of your treatment. Not only is the skin a living organism, other factors can affect how your treatment will heal and how long it will last, for example improper aftercare, environmental factors, lifestyle, etc.
From time to time we may advertise special offers, either on this website or via our social media accounts. The terms and conditions of any such offers shall apply without exception.
All permanent cosmetic / micropigmentation appointments will only be confirmed upon payment of a non-refundable booking fee of £50. If you are booking online, you can process payment via our booking page. For bookings requested via an alternate method such as phone or email, payment can be made via online banking, or we can send you a payment link via email or text. We will contact you to confirm your preference and will then provide the necessary details to you so that you can process your payment.
The booking fee will be deducted from your treatment cost, with the balance either payable in advance, or on the day. We accept most major debit and credit cards. as well as cash.
If you have not followed the pre-treatment advice provided to you, or if you arrive to your appointment without having completed all consultation documents, your appointment may have to be cancelled and rescheduled and you will forfeit your booking fee. A new booking fee of £50, or 50% of your treatment price, (whichever is the higher), will be required to confirm a new appointment.
There is a non-refundable booking fee of £5 for HD Brows and Nouveau Lashes LVL treatments.
If a client cancels last minute or simply does not show for their appointment, due to the nature of our treatments and the fact that in most cases we require a patch test to be performed, we are rarely able to book anyone else in at such short notice. We have therefore implemented a cancellation policy.
If you wish to reschedule your appointment, please contact us as soon as possible and certainly no less than 72 hours before your scheduled appointment.
If you request to change your appointment within 72 hours, or if you are more than 15 minutes late to your appointment, or if you do not show up to your appointment, you will forfeit your original booking fee and will also be required to pay 50% of the treatment cost at the time of re-booking.
We require 7 days notice if you wish to cancel your appointment. This allows us time to patch test a new client who can then take your appointment.
As retouch appointments are included in the full treatment price, a booking fee is not required when booking your retouch appointment. However, if you cannot make this appointment and need to reschedule, you should contact us 72 hours or more in advance to do so. If you cannot attend your retouch appointment and you notify us less than 72 hours in advance, you will be charged £50 for the appointment that has been missed before you can rebook to complete your treatment. We therefore strongly recommend that you make sure you can attend this appointment before you book.
It is up to you, the client, to ensure you book your retouch appointment within the required timeframe (i.e. 6-12 weeks after your initial treatment). Retouch appointments booked outside the 12 week maximum window will be charged at the applicable Colour Boost rate.
We understand that unforeseen circumstances may arise that could force you to postpone/reschedule your procedure, please understand that such changes affect not only your technician, but other clients as well. We do have email and phone should you not be able to attend your appointment.