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BOOKING TERMS – Please read carefully                   Revised April 2024

TERMS OF TREATMENT (see section 14 for Permanent Jewellery Booking Terms)
 

You must be 18 years old or over to have treatment.
 

I am unable to offer treatment to pregnant or breast-feeding women.
 

Please refer to the section "Am I suitable to have treatment" on our FAQ page of this website for other contraindications that may preclude you from having treatment.
 

  1. RIGHT TO REFUSE TREATMENT

We reserve the right to cancel or refuse any treatment for any reason.
 

 

2. PREVIOUS MICROPIGMENTATION

IMPORTANT: If you have existing permanent makeup on your brows, eyes or lips, or if you have had previous scalp or medical tattooing, please contact me prior to making a booking and paying the non-refundable booking fee.

If you book a treatment for an area where you have had previous micropigmentation without first discussing this with us and it turns out we cannot work on you, you will forfeit your booking fee and may be charged an additional fee of up to 50% of the price of for the cancelled treatment.
 

3. TREATMENTS BOOKING FEE

All appointments will only be confirmed upon payment of a non-refundable booking fee of £75 per appointment* (with the exception of permanent makeup retouch and / or brow maintenance appointments; see below for details).  Please note that for Scalp Micropigmentation appointments, the non-refundable booking fee is £100 due to the amount of time that has to be reserved for each appointment.

*If you require two or more different treatment types to be booked for the same day, e.g. permanent makeup brows and lips treatments to be taken on the same day), a £75 Booking Fee is payable for each treatment (i.e. £100 in total in this example). The same Booking Fee terms shall apply as described in this section.

The booking fee will be deducted from your treatment cost, with the balance either payable in advance, or on the day. I accept most major debit and credit cards. as well as cash.

If you have not followed the pre-treatment advice provided to you, or if you arrive to your appointment without having completed all consultation documents, your appointment may have to be cancelled and rescheduled and you will forfeit your booking fee. A new booking fee of £50 (£100 for SMP), or 50% of your treatment price, (whichever is the higher), will be required to confirm a new appointment.

Please note that for Portfolio / Model treatments offered at a reduced price, full payment is required at the time of booking and is non-refundable.

Brow Maintenance appointments must be paid for in full at the time of booking. The amount paid shall constitute your Booking Fee. The "Booking Fee" terms described above, together with the "Cancellation & Rescheduling Policy" below shall apply.

Please refer to our Cancellation & Rescheduling Policy below for further terms relating to your Booking Fee.
 

4. MEDICAL CONDITIONS & MEDICATION

A consultation pack will be provided to you prior to your treatment.

 

Unless you have booked your consultation separately, if you tick "yes" to any of the medical conditions listed in the consultation pack documents, or if you are taking any medications prescribed by a healthcare professional, please contact me immediately so that we can assess whether there are any are contra-indications that may preclude you from having treatment.

In certain circumstances, you may be required to obtain a written doctor's consent confirming that in their medical professional opinion it is safe for you to go ahead with treatment.

Should I determine that treatment is not suitable for you, I will advise you and will release your scheduled appointment. If you have already paid a booking fee, this will be refunded to you provided that all pertinent information was provided to me no less than 72 hours in advance of your scheduled appointment.

​Your consultation pack may contain a skin sensitivity test kit. Please follow the instructions provided regarding how and when to conduct the tests. Failure to do so may result in your treatment having to be cancelled and your booking fee forfeited.

In signing the general disclosure and consent forms, you are agreeing to all of the terms contained therein. Please ensure you carefully read all paperwork provided to before signing and agreeing to treatment.
 

5. SUN TANS & SUN DAMAGED SKIN

Suntans and sunburn are signs of damaged skin. Tattooing on damaged skin is a no-no!

Please do not come for treatment if your skin is sunburnt, and / or if you have a temporary "holiday" tan. Instead, please allow time for any sunburn to heal and / or for any tan to fade before booking in for your treatment. 

IMPORTANT: If you arrive for your appointment with damaged / tanned / red / burnt skin, your treatment will not go ahead and you will be charged for the wasted appointment.  You will also be required to pay a new booking fee for your new appointment.

If you always have a tan (i.e., it's a not a once a year, post-holiday tan), please be aware that the condition of your skin can compromise how effective your treatment is as well as your healed results. Should you still choose to go ahead with treatment, you will be asked to sign to confirm you understand and accept this.

6. GUARANTEES & REFUNDS

All treatments are optional and when agreeing to treatments, clients accept responsibility for choosing those treatments, are responsible for understanding any side-effects, and agree to adhere to the aftercare instructions provided by their technician.

I ensure that all necessary measures are taken to provide treatments to clients in a professional and safe manner. Refunds will not be provided for adverse reactions where treatments have been provided in good faith, nor will refunds be provided should a client later decide that they no longer like the results of their treatment, nor if they decide not to complete their treatment.

Please be aware that I am unable to guarantee results or the longevity of your treatment. Not only is the skin a living organism, other factors can affect how your treatment will heal and how long it will last, for example improper aftercare, environmental factors, lifestyle, etc. 

Please note that there are no price reductions or refunds if you choose not to complete your treatment, and any outstanding balance due must still be paid.

 

7. SPECIAL OFFERS

From time to time, I may advertise special offers, either on this website or via my social media accounts. The terms and conditions of any such offers shall apply without exception. Please note that all special offers are not combinable (i.e. you may not take up two different special offers for the same booking / treatment.

8. CANCELLATION & RESCHEDULING POLICY: (excluding model appointments; see Portfolio Model terms below)

I understand that unforeseen circumstances may arise that could force you to postpone/reschedule your procedure. Please understand that such changes affect not only me as your technician, but other clients as well.

Due to the nature of the treatments I provide, last minute cancellations, reschedules, lateness and no-shows have a significant impact on my business as I am rarely able to book anyone else in at short notice. For this reason, I have implemented a strict cancellation & rescheduling policy.

I require a minimum of 72-hours’ notice for ANY rescheduling of booked appointments.

You may reschedule your appointment ONCE without incurring any additional fees (i.e. the booking fee paid to secure your original appointment will be transferred). Should you reschedule your appointment a second time, a new non-refundable booking fee of £75 (£100 for SMP) will be required to secure your new appointment.

 

Should you wish to reschedule your appointment again (i.e., for a third time or more), payment of your treatment price will be required in full at the time of booking in order to secure a new appointment.

For scheduling of Brow Maintenance appointments for a second time, you will forfeit the original fee paid in advance and new fee must be paid before your rescheduled appointment is confirmed.

Any cancellations made within 48 hours of your appointment will be charged 50% of the price of the procedure.

Cancellations within 24 hours or less, including no-shows, will result in the full price of your treatment being charged.

If you are more than 15 minutes late to your appointment, on the first occasion you will forfeit your original booking fee and will be required to pay 50% of the treatment price at the time of re-booking.  Should this happen a second time, you may be charged the full price of your missed treatment.  For subsequent bookings, you will be required to pay for your treatment in full in advance.

9. MICROPIGMENTATION RETOUCH APPOINTMENTS

All first-time permanent makeup and medical micropigmentation procedures involve two separate appointments.  To have only one treatment means the procedure is only half-finished.  The second treatment is complimentary, therefore if you decide not to return for the second treatment, your treatment price remains the same.  No monies will be refunded if you choose not to attend your second appointment.

 

Currently a booking fee is not required when booking your retouch appointment. However, if you cannot make this appointment and need to reschedule, you should contact us 72 hours or more in advance to do so.

 

If you cannot attend your retouch appointment and you notify us less than 48 hours in advance, or if you arrive 15 minutes or more late for your appointment or do not show up at all, you will be charged £75 for the appointment that has been missed plus a further £75 non-refundable booking fee before you can reschedule to complete your treatment. We therefore strongly recommend that you make sure you can attend this appointment before you book.

It is up to you, the client, to ensure you book your retouch appointment within the required timeframe (i.e. 6-12 weeks after your initial treatment session).


NOTE: Retouch appointments booked outside the 12-week maximum window will be charged at the applicable Colour Boost rate.

Occasionally, it may be necessary to do a third and even fourth treatment to achieve the desired result. Further appointments are rare but may sometimes be needed to due to varying factors beyond our control, including but not limited to client skin type / condition, poor healing, poor aftercare, medication, client health, etc. If further sessions are required, these carry an additional charge on top of the original treatment price.  Your technician will confirm the charges applicable to your specific treatment.

Please note that a non-refundable booking fee of £75 will be required to secure each further appointment and the cancellation policy stated above shall apply to these bookings.

10. COLOUR BOOSTS (For Existing Clients)

A colour boost treatment is intended to refresh the colour of your previous permanent makeup procedure.  Your previous treatment does need to have faded a good 60-70% from how it looked when they were first healed so that there is enough room in the skin to take new pigment.


In the event your previous treatment has faded to the extent that it is barely visible, and / or if you wish to change the design or style of brows, eyeliner or lips, your treatment will be charged as a new initial service. 

If you are in doubt as to whether you are ready for your colour boost, please do contact me. Often sending me a clear photo taken in natural daylight can help me determine how much your pervious treatment has faded enough, or better still, book in for a complimentary consultation so that I take a closer look and advise you on the best course of action.

11. PORTFOLIO MODELS

From time to time, I may offer certain treatments at a heavily discounted price so that I can perfect new techniques, try new pigments, or to simply add to my treatment portfolio.

In the event of a conflict between the general Booking Terms and Conditions outlined above and the Portfolio Model terms specified below, the Portfolio Model terms shall prevail and apply exclusively to the particular model treatment being booked.

In registering and agreeing to be a model, you understand and agree to these terms.

Portfolio Model treatments are provided at our discretion and subject to your suitability for your chosen treatment.

In exchange for receiving a discounted model treatment, you will be required to sign a Model Release form in which you agree to the following:
 

  • Publication of photographs and/or video footage taken during your appointment(s). These images/footage are to be used indefinitely for educational, promotional and/or marketing purposes by Taania Wood Micropigmentation. 
     

  • To complete your treatment in full, that is to say, where your treatment comprises multiple sessions, you agree to attend and complete each treatment session.
     

  • To comply fully with all aftercare instructions provided to you by your technician.
     

  • To return to the Clinic at a mutually agreeable date and time once your treatment is complete and fully healed so that photos and / or video footage can be taken of the healed results.
     

  • To leave a Google Review describing what prompted you to have treatment, why you chose us for your treatment, how you now feel after having treatment (e.g. more confident, etc), and how your experience with us was.
     

PORTFOLIO MODEL BOOKING & PAYMENT:

All portfolio model treatments must be booked either by phone or by email.
 

Payment is required in full at the time of booking and is non-refundable.

You will be sent a payment link and once payment is received, your appointment will be confirmed and a confirmation email and text message will be sent to you.
 

PORTFOLIO MODEL CANCELLATION & RESCHEDULING POLICY:

Please be aware that there are very strict terms relating to the rescheduling or cancellation of portfolio model treatments. Please ensure you read the below before committing to a model booking.
 

You may reschedule your portfolio model appointment ONCE without incurring any additional fees (i.e. the advanced payment to secure your original appointment will be transferred). We require a minimum of 72-hours’ notice.

Should you wish to reschedule your appointment for a second time, you will forfeit your model discount and the full treatment price shall apply, with the balance payable after your appointment
 

IMPORTANT: In the event of any of the following,

  • you are more than 15 minutes late to your appointment and it is not possible to complete your treatment in the remaining time available, or

  • you cancel your appointment with less than 48 hours’ notice, or

  • you do not show for your appointment,


…you will forfeit any monies already paid and will automatically be removed from our model register. Should you wish to rebook a treatment, the full treatment price and our standard booking terms shall apply. 

 

12. PERMANENT JEWELLERY BOOKING TERMS & CONDITIONS – Permanent Jewellery West Sussex

You must be 18 years old or over to have permanent jewellery.

Permanent Jewellery is not suitable if you are fitted with a pacemaker.

Permanent Jewellery may not be suitable if you have allergies to metals / alloys. Should you decide to proceed with having permanent jewellery fitted, you assume the risk of an allergic reaction and will be required to sign a waiver to this effect prior to fitting.

PERMANENT JEWELLERY BOOKINGS
Permanent Jewellery fittings are by appointment only. Bookings may be made via our online booking system, or by contact us by phone or email.

A non-refundable booking fee OF £15 is required to confirm your appointment.

 

FREE WELDING SERVICE FOR 30 DAYS

If your chain breaks at the original welded point within thirty (30) calendar days of the initial welding service, please contact me to arrange for a complimentary repair.

 

Please note that the complimentary repair service is only available during this 30-day period. It is your responsibility to contact me to arrange a mutually agreeable date and time for your repair to be undertaken.

If your chain has been broken due to snagging / chain breakage, then a replacement or repair cost may be charged. Please contact me to discuss.

 

PERMANENT JEWELLERY SPECIAL ORDERS

The styles of chains and charms that I carry in stock are based on those which tend to be the most popular. 

I offer a special-order service for other chain or charm styles. Please contact me to discuss your requirements whereupon I will provide you with a quotation and anticipated lead time for delivery.

Special orders will only be confirmed upon your written acceptance of my quote to you, and upon payment in full for your chosen piece of jewellery. Please note that payment is non-refundable once I have submitted an order to my supplier. 

Where possible, your fitting booking will also be confirmed at this time.

Please note that factors outside my control may require me to reschedule your booking, e.g. stock availability or delivery issues with my suppliers. I will keep you informed of progress with your special order and if necessary, will work with you to reschedule your fitting for a mutually agreeable date and time.

PERMANENT JEWELLERY GROUP BOOKINGS

Each permanent jewellery fitting at my Thakeham location must be booked individually / per person. I do not currently have the facilities to accommodate a group booking.

However, if you would like to discuss booking a permanent jewellery fitting at your home for a group of friends or family, please contact me to discuss your requirements.

PERMANENT JEWELLERY POP-UP & PRIVATE EVENTS

If you would like to host a Permanent Jewellery Pop Up event, e.g. at your place of work, at a hairdressing or beauty salon, Summer fayre, wedding reception, hen-house / hen-do, etc, please get in touch to discuss your requirements so that I can tailor your booking terms appropriately.

PERMANENT JEWELLERY RESCHEDULING / CANCELLATIONS

I require a minimum of 48-hours’ notice for ANY rescheduling of booked Permanent Jewellery appointments.

You may reschedule your appointment ONCE without incurring any additional fees (i.e. the booking fee paid to secure your original appointment will be transferred).

 

Should you reschedule your appointment a second time, a new non-refundable booking fee will be required to secure your new appointment.

 

Should you wish to reschedule your appointment again (i.e., for a third time or more), you may be requested to pay for your permanent jewellery in full at the time of booking in order to secure a new appointment.

 

 

 

13. GIFT CERTIFICATES – Micropigmentation Services & Permanent Jewellery

Gifts Certificates (both electronic and paper) are valid for the amount and time period stated on the certificate.

 

Any certificate that has been altered, defaced or damaged (e.g. such that it becomes illegible) shall be rendered immediately invalid without exception.

Lost or stolen Gift Certificates shall not be replaced or refunded and are not redeemable for cash in full or part.

For clients wishing to pay for their treatment or Permanent Jewellery in full or part with a Gift Certificate, they must still pay a non-refundable booking fee to confirm their booking and the standard cancellation terms shall apply.

If the total value of the client’s Gift Certificate(s) is equal to the total price of their chosen treatment or permanent jewellery, upon completion of their treatment or fitting, they should surrender their Gift Certificate(s) as full payment for their treatment, whereupon their booking fee will be refunded to the original booking fee payment source (provided no cancellation terms have been invoked).

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